Last Updated: 8/5/2026
Lees Summit Heating and Cooling (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit https://www.lsheatcool.com/, request or receive services, communicate with us, or otherwise interact with our websites, forms, scheduling tools, promotions, or other online and offline offerings that link to this Policy (collectively, the “Services”).
1. Information We Collect
A. Information You Provide
- Identifiers and contact information, such as name, email address, telephone number, mailing address, billing address, and service address;
- Service and transaction information, such as requested services, appointment details, equipment information, estimates, purchases, warranty information, and customer support communications;
- Payment-related information. Payments may be processed by third-party payment processors. We generally do not store complete payment-card information when a third-party processor handles the transaction;
- Account credentials, if account functionality is offered;
- Information submitted through forms, surveys, contests, promotions, reviews, chats, emails, text messages, calls, or other communications;
- Job applicant information if you apply for employment through the Services.
B. Information Collected Automatically
- Internet Protocol (IP) address, browser type, device type, operating system, mobile carrier, device and advertising identifiers, cookie identifiers, and similar technical information;
- Usage information, such as pages viewed, links clicked, referring pages, time spent, interactions with forms, and other activity on the Services;
- Approximate location derived from IP address and, where you choose to allow it, more precise device location;
- Information collected through cookies, pixels, web beacons, session analytics, and similar technologies.
C. Information from Other Sources
- Advertising, analytics, and marketing partners;
- Lead-generation and referral partners;
- Service providers and business partners;
- Publicly available sources and other sources permitted by law.
2. How We Use Personal Information
- Provide, schedule, perform, support, and improve our Services;
- Respond to inquiries, prepare estimates, manage appointments, and communicate about service visits and accounts;
- Process payments and transactions;
- Administer warranties, memberships, promotions, and customer programs;
- Maintain security, detect fraud or misuse, troubleshoot issues, and protect our rights and the rights of others;
- Analyze website usage, measure advertising and campaign performance, improve customer experience, and develop services;
- Send marketing and promotional communications where permitted by law and consistent with your choices;
- Personalize content and advertising, including through interest-based or targeted advertising where permitted by law;
- Comply with legal obligations, enforce agreements, and establish, exercise, or defend legal claims;
- Evaluate job applications and recruiting activities, where applicable.
3. Cookies, Analytics, and Advertising Technologies
We and third parties that support our Services may use cookies, pixels, web beacons, software development kits, session analytics, advertising identifiers, and similar technologies to operate the Services, remember preferences, measure performance, understand interactions, prevent fraud, and support advertising. These technologies may allow advertising or analytics partners to recognize your browser or device over time and across websites or services.
You may be able to manage certain cookies through a cookie preference tool on the website, if provided, and through browser or device settings. Some browsers and extensions also support opt-out preference signals, such as Global Privacy Control. Where required by law and technically supported, we will process recognized opt-out preference signals in accordance with applicable law.
4. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients for business and operational purposes:
- Service providers and vendors, including providers of hosting, communications, customer support, payment processing, scheduling, analytics, IT, cybersecurity, and related services;
- Business partners involved in providing requested products, services, equipment, warranties, or customer programs;
- Advertising, analytics, and social-media partners that help us measure campaigns, understand audiences, or deliver advertising;
- Affiliates and entities under common ownership or control for administrative, operational, marketing, and service purposes;
- Government authorities, law enforcement, regulators, courts, or other parties when required or permitted by law or when necessary to protect rights, safety, property, or the integrity of the Services;
- Potential or actual buyers, investors, lenders, advisors, or successor entities in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
We do not sell personal information for money. Certain disclosures involving advertising cookies or similar technologies may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you may have the right to opt out as described below.
5. Financing Providers
If you choose to apply for financing, we may share certain personal information with third-party financing providers to facilitate your application. This may include your name, contact information, address, service or purchase details, and other information needed to connect you with the financing provider. Financing providers are independent third parties and may collect additional information directly from you, including financial or credit information. Their collection, use, and disclosure of information is governed by their own privacy notices and legal obligations. We do not control their privacy practices.
6. SMS and Mobile Messaging Privacy
If you provide your mobile telephone number and opt in to receive text messages, we may use your number and consent record to send service-related or promotional messages consistent with your opt-in. SMS opt-in data, mobile phone numbers, and consent records will not be sold, rented, or shared with third parties for those third parties’ own marketing or promotional purposes. We may share such information with service providers that help us deliver messaging on our behalf, subject to appropriate restrictions. Message frequency may vary. Message and data rates may apply. You may opt out at any time by following the instructions in the message, including replying STOP where supported.
7. Your Privacy Choices and Rights
Depending on where you reside and subject to applicable exceptions, you may have rights regarding your personal information, including the right to:
- Request access to or a copy of personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Request a portable copy of certain personal information;
- Opt out of certain targeted advertising, sale, or sharing of personal information where applicable;
- Limit certain uses or disclosures of sensitive personal information where applicable;
- Appeal certain decisions we make regarding privacy-rights requests where applicable;
- Withdraw consent for future processing where processing is based on consent;
- Opt out of promotional email or text communications.
To submit a privacy request, contact Lees Summit Heating and Cooling by phone at (816) 265-2021, by mail at 1050 Southeast Century Drive, Lee’s Summit, MO 64081, or through https://www.lsheatcool.com/. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification requirements. We will not unlawfully discriminate against you for exercising an applicable privacy right.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and establish or defend legal claims. Retention periods may vary based on the type and sensitivity of information, the nature of our relationship with you, and legal or operational requirements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure or method of transmission is completely secure, however, and we cannot guarantee absolute security.
10. Children’s Privacy
Our consumer Services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can take appropriate action.
11. Third-Party Websites and Services
The Services may contain links to third-party websites or services. We do not control and are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy notices before providing personal information.
12. U.S. Operations
Our Services are intended primarily for customers in the United States. Personal information may be processed and stored in the United States and other locations where our service providers operate, subject to applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the Last Updated date. If required by law, we will provide additional notice of material changes.
14. Contact Us
Lees Summit Heating and Cooling
1050 Southeast Century Drive, Lee’s Summit, MO 64081
Phone: (816) 265-2021
Website: https://www.lsheatcool.com/